AI Engineer

Ford/GDIA Mission and Scope:

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

Creating the future of smart mobility requires the highly intelligent use of data, metrics, and analytics. That’s where you can make an impact as part of our Global Data Insight & Analytics team. We are the trusted advisers that enable Ford to clearly see business conditions, customer needs, and the competitive landscape. With our support, key decision-makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision-making.

The Global Data Insights and Analytics (GDI&A) department at Ford Motors Company is looking for qualified people who can develop scalable solutions to complex real world problems using Generative AI, Agentic Workflows, Machine Learning, and Statistics. The goal of GDI&A is to drive evidence-based decision making by providing insights from data. Applications for GDI&A include, but are not limited to, Connected Vehicle, Smart Mobility, Advanced Operations, Manufacturing, Supply chain, Logistics, and Warranty Analytics.

About the Role:

You will be part of the FCSD analytics team, playing a critical role in leveraging data science to drive significant business impact within Ford Customer Service Division. As an AI Engineer, you will lead the development of Agentic AI applications. You will build intelligent systems that can reason through complex service scenarios by synthesizing information from a vast array of sources including internal databases, technical/policy documents, APIs, and external third party data to make the lives of service advisors easier and more efficient.

You will be responsible for architecting solutions that are not only intelligent but safe, observable, and discoverable. You will ensure that these agents operate within strict guardrails, log their reasoning steps for auditability, and integrate seamlessly with Ford’s internal ecosystem (and future external partners) via standardized protocols.